To return a product at Squelch, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done through our returns department. NO returns of any type will be accepted without an RMA.
To request a return call 866-732-7265
Monday – Friday, 8 AM – 5 PM EST
We'll need the following information to authorize your return:
Customer name or number
Nature of the problem
In general, Squelch accepts returns on merchandise within the 30-day warranty period*.
Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Squelch on returned items, and Squelch will pay the shipping charges on the exchange item(s) going back. * The 30-day warranty period begins from the date of invoice.